Privacy Policy for Crossroads Digital Agency

Last update: February 28, 2025

Thank you for visiting Crossroads Digital Agency (“we,” “our,” or “us”). We are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when:

  • You fill out forms on our website (e.g., contact forms, quotation forms).
  • You subscribe to our newsletter or mailing lists.
  • You engage our services for branding, digital marketing, video production and editing, design, and other digital solutions.
  • You communicate with us via email, phone, or otherwise.

Such personal information may include:

  • Name
  • Email address
  • Phone number
  • Company/Organization name
  • Any other information you choose to share with us

1.2 Usage Information

When you visit our website, we may automatically collect certain information about your device and usage of our site, including:

  • Your IP address
  • Browser type
  • Operating system
  • Pages you visit on our site
  • Time and date of your visits
  • Other diagnostic data

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our website. Cookies are small data files stored on your device. They help us improve site functionality, analyze usage, and deliver a more personalized experience. You can control cookies through your browser settings, but please note that disabling cookies might affect some functionalities of our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To offer and fulfill our digital services.
  • Communication: To respond to your inquiries, provide you with updates, and send you information regarding changes to our policies or any services we offer.
  • Marketing: To send you newsletters, promotions, and information about our services if you have opted to receive such communications.
  • Website Improvement: To monitor and analyze usage trends, evaluate and improve our website’s functionality, and develop new features and services.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. Sharing and Disclosure of Your Information

We do not sell or rent your personal information. However, we may share your information under the following circumstances:

  • Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., payment processors, email service providers, web hosting services). These service providers are contractually obligated to protect your data and only process it in accordance with our instructions.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, user information may be among the transferred assets.
  • Consent: We may disclose your information for any purpose with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, alteration, or destruction. Despite our efforts, no method of data transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.

If you have reason to believe that your interaction with our website or services is no longer secure, please contact us immediately using the details provided in the “Contact Us” section.

5. Data Retention

We only retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, including:

  • Providing services
  • Meeting legal, accounting, or reporting requirements
  • Resolving disputes
  • Enforcing our agreements

Once we no longer need your information for these purposes, we will securely delete or anonymize it.

6. Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. We do not control and are not responsible for the content or privacy practices of any third-party sites. We encourage you to review the privacy policies of these external sites before providing any information to them.

7. Children’s Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that a child under 13 has provided us with personal information, please contact us immediately, and we will work to delete the information.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to request a copy of the personal data we hold about you.
  • Rectification: The right to request that we correct any inaccuracies in your personal data.
  • Deletion: The right to request that we delete your personal data.
  • Restriction: The right to request that we limit how we process your data.
  • Data Portability: The right to request your personal data in a structured, commonly used, and machine-readable format.
  • Objection: The right to object to certain processing activities, including direct marketing.

To exercise any of these rights, please use the contact details below. We will respond to your request in accordance with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by posting the updated policy on our website with a new “Last updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Crossroads Digital Agency
  • Email: Business@crossroadsda.com
  • Phone: +972587677811
  • Address: Jerusalem, Shu’fat, Anata Rd. 08

P.O.B 10937

Postal code 9711000

We will do our best to respond to your inquiry as soon as possible.